Terms of Service

1. Agreement to Terms

By accessing or using Conjure IT's services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access our services.

These Terms constitute a legally binding agreement between you ("Client") and Conjure IT ("Company", "we", "us", or "our") regarding your use of our IT consulting and support services.

2. Service Description

Conjure IT provides IT consulting, support, and management services including but not limited to:

• Custom IT strategy development and implementation
• Technical support and troubleshooting
• Network design, implementation, and management
• Software and hardware procurement assistance
• Data backup and recovery solutions
• Cybersecurity services and consulting
• Business email hosting and management

3. Subscription and Billing

Our subscription and billing terms are as follows:

• Subscription fees are billed monthly in advance
• Payment is due within 15 days of invoice date
• Late payments may incur a 1.5% monthly interest charge
• We reserve the right to suspend services for accounts more than 30 days past due
• Subscription changes or cancellations require 30 days written notice

4. Service Level Agreement

Conjure IT commits to the following service levels:

• Critical issues: Initial response within 2 hours, 24/7
• High priority issues: Initial response within 4 business hours
• Standard issues: Initial response within 1 business day
• Low priority issues: Initial response within 2 business days
• Scheduled maintenance will be communicated at least 48 hours in advance

5. Client Responsibilities

Clients agree to:

• Provide accurate and complete information about their IT environment
• Maintain appropriate security measures for their accounts and credentials
• Promptly report any service issues or security concerns
• Comply with all applicable laws and regulations
• Obtain all necessary permissions for Conjure IT to access systems and data
• Maintain current backups of all critical data

6. Confidentiality and Data Protection

Conjure IT will:

• Treat all client data as confidential and proprietary
• Implement industry-standard security measures to protect client data
• Not disclose client information to third parties without explicit consent
• Process personal data in accordance with our Privacy Policy and applicable data protection laws
• Return or securely destroy client data upon termination of services

7. Intellectual Property

Unless explicitly stated otherwise:

• Clients retain ownership of their pre-existing intellectual property
• Conjure IT retains ownership of all methodologies, tools, and processes used in service delivery
• Custom solutions developed specifically for a client will be licensed to the client for their business use
• Neither party may use the other's trademarks or branding without written permission

8. Limitation of Liability

To the maximum extent permitted by law:

• Conjure IT's total liability shall not exceed the amount paid by the client in the 12 months preceding a claim
• We are not liable for indirect, consequential, special, or punitive damages
• We do not warrant that services will be uninterrupted or error-free
• Client acknowledges that IT systems inherently involve risk and agrees to maintain appropriate backups

9. Term and Termination

These Terms remain in effect while you use our services:

• Either party may terminate services with 30 days written notice
• Conjure IT may terminate immediately if client breaches these Terms
• Upon termination, client shall pay all outstanding fees
• Sections regarding payment, confidentiality, intellectual property, and liability survive termination

10. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the state of [State]:

• Any disputes shall first be attempted to be resolved through good-faith negotiation
• If negotiation fails, disputes shall be resolved through binding arbitration
• Arbitration shall be conducted in [City, State] under the rules of the American Arbitration Association
• The prevailing party shall be entitled to recover reasonable attorney's fees